When a loved one is in jail or prison, communication can be challenging due to various barriers. The most common question is often how to call the inmate. Typically, inmates must initiate contact by calling you, so avoid calling the facility to relay a message as staff members are will never do so. Instead, be patient and wait for the inmate to call you collect.
The timing of when the inmate will call you can be complex. If they have just been arrested, they may be able to call after the booking process. However, if they are further along in the criminal justice system, such as during sentencing or processing, it may be some time before they can make calls. Understanding the inmate's current stage in the process is key to knowing when they can reach out to you.
Intake and classification
Correctional facilities have implemented a rehabilitation model that focuses on understanding the reasons behind an inmate's crime and how to help them become productive members of society. Upon intake, inmates undergo a comprehensive medical, physical, and psychological evaluation for classification. This intake and classification process can range from a single day to several weeks for those with complex histories. During this time, inmates typically have restrictions on visitors, phone calls, and mail. Staff closely observe and assess the inmates to determine the appropriate offender category, leading to their permanent placement and treatment based on the underlying factors contributing to their crime.
Factors That Affect Inmate Phone Calls
Various factors can impact an inmate's ability to make phone calls, such as: Inmates who have not completed the intake process may not have access to the inmate phone system. Phone restrictions may be imposed on all or most offenders during facility lockdowns. Insufficient funds in an inmate's telephone account may limit their ability to make calls, although some facilities may still allow outgoing collect calls. Severe weather or power outages can lead to restricted access to inmate phones. Inmates who have received disciplinary actions may have their telephone access restricted. Certain facilities may limit who an inmate can call to verified family members or individuals on their approved visitation list. Additionally, an inmate may be unable to make a call if they do not know the recipient's phone number. In such cases, it is advisable to send a letter with the necessary phone numbers to your inmate.
Access to Phones
All correctional facilities have designated hours for inmate phone calls, typically falling between 8am and 10pm, although these times may vary by facility. Inmates are required to wait until the morning count is completed before initiating outgoing calls, and any issues during this process may result in delays in phone access. During lockdowns, inmates are prohibited from using telephones, with outgoing calls permitted only; incoming calls are not allowed.
Cell Phones and Collect Calls
The standard inmate calling method is through collect calls, which some cell phones have trouble receiving. Because of this many facilities have telephone contracts with third party providers that will allow you to purchase call time, enabling you to receive calls from your incarcerated loved one on a cell phone. These companies include but are not limited to:
- Securus
- Global Tel Link
- IC Solutions
Video Calls and Tablet Messaging
Communication methods in institutions are evolving rapidly, with some facilities now offering video calls and online visitation, enabling individuals to connect with inmates from their homes via computer or cell phone. While electronic visitation offers convenience, cost-effectiveness, and reduced contraband risks, many users express less satisfaction compared to in-person visits. Inmates generally prefer face-to-face interactions.
If you are experiencing difficulties receiving calls from a correctional facility, some typical factors to take into account are:
Cell phones cannot receive collect calls (setting up a pre-paid account with specific companies can often resolve this).
Ensure that collect calls are not blocked.
Sometimes calls may be dropped during conversations due to features like three-way calling or call waiting being enabled on your phone.
Call waiting can cause calls to drop, so if you are facing frequent dropped calls, consider disabling this feature.
Additionally, three-way calling is usually prohibited and may prevent calls from going through.
It's important to note that all calls are recorded and monitored, so it's advisable not to discuss any crimes the inmate may be accused of during these calls, as it could lead to further legal consequences.
Reducing the cost
Before making a call, prepare a list of important topics to discuss with the inmate to avoid pauses or awkward silences and make the most of your conversation time. Opting for a longer call once a week is more cost-effective than multiple short calls daily due to the connection fees associated with inmate calls. By reducing connection fees, you can save money. Another effective method of reducing the cost of calls is establishing a local number, as long-distance calls can significantly increase expenses.